Responsible Gaming at hd99

Our Commitment to Safe Play

At hd99, we believe that responsible gaming is the foundation of a trustworthy platform. While we are passionate about providing Bangladesh's best cricket betting markets, live casino tables, and slot games, we take equal care to ensure that every player on our platform can enjoy gaming in a safe, controlled, and informed way.

Gaming is meant to be a leisure activity — a source of excitement and entertainment alongside cricket season, Eid celebrations, and weekend relaxation. It should never be treated as a way to earn income, recover from financial losses, or escape from personal problems. If gambling ever stops feeling fun, it is time to step back and use the tools hd99 makes available.

hd99 has built a suite of player protection tools directly into our platform. These tools are free to use, take effect promptly, and can be activated by any registered player at any time by contacting our support team. We encourage every player to familiarise themselves with these options before any problem ever arises, not just when difficulties are already being felt.

Player Protection Tools

The following tools are available to all hd99 players. Contact support at [email protected] to activate any of them at no cost and with no judgment.

Play Within Your Means

The most important principle of responsible gaming is simple: only ever wager money you can genuinely afford to lose. Before you make a deposit on hd99, decide in advance the maximum amount you are comfortable spending during that session — and treat that amount as an entertainment budget, not an investment. If you reach that budget, log out and return another day.

Never chase losses. If a session goes badly, the natural instinct is to keep playing in the hope of winning back what was lost. This approach almost always makes things worse. hd99's deposit and session limits exist precisely to help you resist this urge. Set your limits in advance, when your thinking is clear — not in the heat of the moment after a losing streak.

Gambling outcomes on hd99 — whether in cricket betting markets, live casino games, or slots — are determined by independent Random Number Generators (RNG) and real-time sporting events. Past results have no influence on future outcomes. No betting system, strategy, or pattern can guarantee a win. Playing for fun, within a budget you are comfortable losing, is always the safest approach.

Recognising Problem Gambling

If you recognise any of the following warning signs in yourself or someone close to you, we strongly encourage you to reach out to hd99 support or a professional counselling service immediately:

• Spending more money on gambling than you originally planned, and being unable to stop once you start a session

• Gambling to recover money lost in previous sessions ("chasing losses") rather than for entertainment

• Borrowing money from family, friends, or financial institutions specifically to fund gambling activity

• Neglecting work, education, family responsibilities, or personal relationships because of time or money spent on gambling

• Feeling anxious, irritable, or restless when you are not gambling or when you try to cut back

• Hiding your gambling activity or the amount of money you are spending from family members or close friends

• Using gambling as a way to escape stress, depression, personal problems, or difficult life circumstances

• Continuing to gamble even after significant financial loss, or using essential household funds (rent, food, bills) to place bets

If two or more of these signs apply to you, hd99 strongly recommends taking a cooling-off period or a full self-exclusion immediately. You can also contact our 24/7 support team who will assist you with setting limits or closing your account without judgment. Your wellbeing is more important than any game.

Protecting Young People

hd99 enforces a strict 21+ age requirement for all account registrations. We use age verification checks as part of our KYC process, and any account found to be operated by a person under the age of 21 will be immediately suspended and any funds returned via the registered payment method.

If you share a device with a younger family member, we strongly recommend securing access to hd99 using your device's built-in app lock, screen time controls, or parental control settings. Bangladesh mobile phones commonly support fingerprint or PIN-based app locking through the device security settings. Using these features ensures that minors cannot access your account.

Never share your hd99 username, password, or OTP with anyone, including family members. If you suspect that your account has been accessed by an underage person, contact [email protected] immediately. We will investigate and take appropriate action, including account suspension if necessary.

How to Request Self-Exclusion

Self-exclusion is one of the most powerful tools available to players who feel that gambling is becoming a problem. When you self-exclude from hd99, your account is locked, all marketing communications are stopped, and you will not be able to create a new account using the same identity details during the exclusion period.

To request self-exclusion, contact our support team at any time via email at [email protected]. In your message, specify the duration you want (1 month, 3 months, 6 months, 1 year, or permanent) and we will process your request within 24 hours. Any real-money balance in your account at the time of exclusion will be returned to your registered bKash, Nagad, or bank account after your identity is confirmed.

We take every self-exclusion request seriously. Once a self-exclusion is in place, hd99 will not send promotional emails, bonus offers, or re-engagement messages to the excluded player. If you attempt to create a new account during your self-exclusion period, it will be closed when identified. If you feel your exclusion is not being honoured, please escalate immediately by contacting support.

Get Help and Support

If gambling has become a source of stress, anxiety, financial hardship, or relationship problems for you or someone you care about, please know that help is available. You do not need to face this alone. hd99's support team is available 24 hours a day, 7 days a week, and can assist with any responsible gaming request — from setting limits to closing your account permanently.

Remember: seeking help is a sign of strength, not weakness. hd99 is committed to supporting every player who takes the responsible step of reaching out. We are here for you at every stage — whether you want to set a small deposit limit or close your account entirely. Play responsibly, and enjoy hd99 as the entertainment experience it is meant to be.