hd99 Privacy Policy — Your Data, Protected

Introduction

📅 Last updated: January 2026

This Privacy Policy ("Policy") describes how hd99 ("we", "us", "our") collects, uses, discloses, and safeguards personal information obtained from users ("you", "Player") of the hd99 website at hd99.club and all related services, games, and features (collectively, the "Platform"). This Policy forms part of the hd99 Terms and Conditions and should be read alongside them. By registering an Account or continuing to use the Platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

hd99 is committed to handling your personal data with integrity and in compliance with applicable data protection principles. We collect only the information that is genuinely necessary to deliver our services, process your transactions, keep your account secure, and meet our legal obligations. We do not sell your personal data to unaffiliated third parties for their own commercial purposes.

Information We Collect

hd99 collects personal information in several categories depending on how you interact with the Platform. The following describes each category and why it is collected.

How We Use Your Information

hd99 uses the personal data we collect for the following purposes: (a) to create and maintain your Player Account and verify your identity in compliance with age verification and anti-money laundering requirements; (b) to process your deposits and withdrawals through your chosen Bangladesh payment method (bKash, Nagad, Rocket, Upay, or supported bank); (c) to operate and deliver the gaming services you access on the Platform, including cricket betting markets, live casino tables, and slot games; (d) to award, track, and enforce bonus and promotional offers in accordance with their individual terms; (e) to provide customer support and respond to your enquiries and complaints.

Additionally, hd99 uses your data: (f) to detect and prevent fraud, cheating, money laundering, multi-accounting, and other prohibited conduct; (g) to monitor and enforce responsible gaming controls including deposit limits and self-exclusion restrictions you have set on your Account; (h) to send you transactional communications such as deposit confirmations, withdrawal notifications, and important account security alerts; (i) to personalise your experience on the Platform where you have consented to receive personalised content; (j) to comply with legal, regulatory, and law-enforcement obligations applicable to hd99.

hd99 does not use your personal data for unsolicited marketing communications unless you have affirmatively opted in to receive such communications. You may opt out of any marketing communications at any time by contacting support at [email protected]. Opting out of marketing communications will not affect your ability to use the Platform or receive transactional messages about your account activity.

Legal Basis for Processing

hd99 processes your personal data on the following legal bases: (a) Contract performance — processing necessary to provide you with the Platform services you have requested, including account management, payment processing, and game delivery; (b) Legal obligation — processing required for hd99 to comply with applicable law, including age verification, anti-money laundering checks, record-keeping, and responses to lawful authority requests; (c) Legitimate interests — processing necessary for hd99's legitimate business interests, including fraud prevention, platform security, abuse detection, and improvement of our services, where those interests are not overridden by your privacy rights.

Where hd99 relies on your consent as the legal basis for a specific processing activity (for example, personalised promotional content), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. Withdrawal of consent for a specific activity does not constitute withdrawal of consent for all processing activities described in this Policy.

How We Share Your Information

hd99 does not sell your personal data. We share your personal information only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Service Providers

hd99 engages trusted third-party service providers to support the operation of the Platform. These providers include payment processing partners (bKash, Nagad, Rocket, Upay, and supported banks), game software providers (including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, and Spribe), identity verification and KYC service providers, and cloud hosting infrastructure providers. Each service provider is contractually required to handle your data solely for the purposes of providing their services to hd99, to maintain appropriate security standards, and not to use your data for their own marketing or commercial purposes.

Legal and Regulatory Disclosure

hd99 may disclose your personal information to law enforcement agencies, regulatory authorities, financial intelligence units, or courts where we are legally required or compelled to do so. We may also disclose information where we reasonably believe disclosure is necessary to protect the rights, property, or safety of hd99, our players, or the public — for example, in cases of suspected fraud, money laundering, or criminal activity.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets involving hd99, your personal data may be transferred as part of that transaction. In such circumstances, hd99 will endeavour to ensure that the acquiring entity adopts privacy practices consistent with this Policy, and will notify affected Players through the Platform prior to any material change in the handling of their personal data.

Cookies and Tracking Technologies

hd99 uses cookies and similar tracking technologies (such as local storage and session tokens) to operate the Platform, maintain your logged-in session, remember your preferences, and analyse Platform usage patterns. Cookies are small data files stored on your device by your browser when you visit hd99.club. They do not contain your password or financial details.

hd99 uses the following categories of cookies: (a) Strictly necessary cookies — required for the Platform to function; without these, services like login sessions and payment flow cannot operate. These cannot be disabled. (b) Functional cookies — remember your preferences (such as language setting) to improve your experience. (c) Analytics cookies — collect anonymised statistical data about how Players use the Platform, helping us identify areas for improvement. hd99 does not use third-party advertising or behavioural targeting cookies.

Data Security

hd99 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or alteration. All data transmitted between your device and the hd99 Platform is encrypted using SSL (Secure Sockets Layer) technology. Access to personal data within hd99 is restricted on a need-to-know basis, and all personnel with access to personal data are subject to confidentiality obligations.

While hd99 takes all reasonable precautions to protect your data, no internet transmission or electronic storage system is completely secure. hd99 cannot guarantee absolute security of your data. You are responsible for keeping your Account credentials confidential and for immediately reporting any suspected unauthorised access to your Account to hd99 support. Players are advised to use a strong, unique password for their hd99 Account and to avoid accessing the Platform from shared or public devices.

Data Retention

hd99 retains your personal data for as long as your Account remains active and for a period thereafter as required by applicable law and our internal data retention policies. Specifically: identity and registration data is retained for a minimum of five (5) years following account closure to meet anti-money laundering record-keeping requirements; financial transaction records are retained for a minimum of five (5) years following each transaction; gaming activity logs are retained for a minimum of three (3) years; customer support communications are retained for a minimum of two (2) years.

When your personal data is no longer required for the purposes for which it was collected, and no legal retention obligation applies, hd99 will securely delete or anonymise the data. Anonymised data (from which you cannot be identified) may be retained indefinitely for statistical and analytical purposes.

Your Privacy Rights

As a Player on the hd99 Platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact hd99 support at [email protected]. hd99 will respond to all valid rights requests within thirty (30) days. In some cases, hd99 may need to verify your identity before processing your request.

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  Right of Access

  You have the right to request a copy of the personal data hd99 holds about you, along with information about why it is held and how it is used. hd99 will provide this information in a clear, structured format.

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  Right to Rectification

  If any of the personal data hd99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. Identity information (such as date of birth) may require supporting documentation before correction is applied.

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  Right to Erasure

  You have the right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent (and no other legal basis applies), or where the data has been unlawfully processed. This right is subject to exceptions where retention is required by law (for example, financial record-keeping obligations).

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  Right to Restriction of Processing

  You have the right to request that hd99 restricts the processing of your personal data in certain circumstances — for example, while the accuracy of data you have disputed is being verified, or where you have objected to processing based on legitimate interests and that objection is being assessed.

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  Right to Data Portability

  Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive a structured, machine-readable copy of the personal data you have provided to hd99, and to request that it be transmitted to another data controller where technically feasible.

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  Right to Object

  You have the right to object to hd99's processing of your personal data where that processing is based on legitimate interests. hd99 will cease such processing unless it can demonstrate compelling legitimate grounds that override your interests, or the processing is necessary for the establishment, exercise, or defence of legal claims.

To exercise any of your privacy rights, please contact hd99 support in writing at [email protected] with the subject line "Privacy Rights Request" and a description of the right you wish to exercise. hd99 will acknowledge your request within five (5) business days and provide a substantive response within thirty (30) days. hd99 will not charge a fee for processing rights requests unless the request is manifestly unfounded or excessive.

Children's Privacy

The hd99 Platform is strictly intended for adults aged 21 and above. hd99 does not knowingly collect personal data from any person under the age of 21. If you are under 21 years of age, you must not register an Account, access the Platform, or provide any personal information to hd99.

If hd99 becomes aware that personal data has been collected from a person under the age of 21 without appropriate verification having taken place, hd99 will take immediate steps to delete that data and close the associated Account. If you believe a person under 21 has registered on hd99, please notify us immediately at [email protected].

Third-Party Links and Services

The hd99 Platform may reference third-party services such as payment providers (bKash, Nagad, Rocket, Upay) and game software providers (Pragmatic Play, Evolution Gaming, and others). Each of these third parties operates its own independent privacy policy and data practices. hd99 is not responsible for the privacy practices of any third-party service. When you interact directly with a third-party service — for example, when completing a mobile wallet payment — that interaction is governed by that third party's own privacy policy, not by this Policy. hd99 encourages you to review the privacy policies of any third-party services you use in connection with your hd99 Account.

Changes to This Privacy Policy

hd99 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the "Last updated" date at the top of this page. Where a change is significant — such as a new category of data being collected or a new type of third-party disclosure — hd99 will notify active Players via an in-platform notification or email before the change takes effect.

Your continued use of the hd99 Platform after any change to this Privacy Policy takes effect constitutes your acceptance of the updated Policy. If you do not agree with a change, you should discontinue use of the Platform and may request Account closure by contacting support. We encourage you to review this Policy periodically so you remain informed about how hd99 protects your data.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way hd99 handles your personal data, please contact our Data Protection team. We are committed to resolving all privacy-related enquiries promptly and transparently.

Email: [email protected] (plain text — not a clickable link). Response times: within 5 business days for general privacy enquiries; within 30 days for formal data rights requests.